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oleg             Home Permanent
            2281 N. 1430 E.
            Provo, UT 84604
            Voice: 801.228.7730
            Fax: 801.861.5949
            E-mail: career@zhdan.com
Current Address
Minsk
Belarus
Voice: +375 44 533 2525
Viber: +375 44 533 2525
E-mail: career@zhdan.com
OBJECTIVE: IT Management / Systems Administration / Managed Security

PROFILE:                                                                                                        

Result driven  IT Manager with MBA background and an outstanding record of delivering complex technology and systems integration projects on time and within budget. Proactive, works closely with business clients and technology personnel. Combines a strong business expertise with the ability to conceive profitable and efficient solution utilizing technology.  Industrious, troubleshooter, thrives on a challenge, works effectively with all levels.

                                              Core Competencies
 
  • Network Planning       
  • Client Cultivation
  • Interdepartmental Coordination
  • Management & Administration
  • Technology Transfer  
  • Project Management   
  • Desktop Support
  • System Integration      
  • Standardization management
  • Employee Benefits Management
  • Office Procedure Development
  • Remote Server Management  
  • Resource Management    
  • Staff Training & Development

Exudes energy, motivation and confidence. Decisive technical leader able to merge disparate personnel into team centered projects. Demonstrated team building, relationship building and communication skills.

2014-Present


























2013-2014



























200
7-2013

 

 

 


































200
3-2007
IT Manager Heineken
Minks, Belarus

Provide strategic and tactical planning, development, evaluation and coordination of the information and technology systems for the HEINEKEN organization in Belarus. Ensure the continuous delivery and operation of integrated information systems. The position manages multiple information and communications systems and projects, including voice, data, office automation, document control, enterprise resource planning. Develop and maintain an annual operating and capital budget for network information and technology systems operations.

Work with business leaders to understand and help craft their business plans into projects. Ensure the application footprint and infrastructure, support the current and planned needs of the business areas. Monitor customer satisfaction with project execution and operational support. Identify opportunities and implement changes to drive improvement in service. Responsible for the consistent delivery of IT processes and agreed SLAs. Evaluate team members in both technical duties and professional aspects of their performance. Define application development, infrastructure team structure and resource levels. Allocate resources and responsibilities across the application team to meet required business goals. Communicate and reinforce IT, Application, Infrastructure team goals, policies and procedures to staff members. Manage entire workplace, hosting, communications infrastructure and business application landscape.

Key Projects:

●    Migration of corporate mail system to Office 365 Cloud
●    Implementation of Transport Management System
●    Outsource company printing
●    Implementation SEM Microsoft Dynamics NAV ERP
●    AD 2008 and SCCM 2012 Migration


IT Director  ProStore
Minsk, Belarus

Provided overall guidance and optimization of the IT department for all hypermarkets of ProStore. Organized the service to internal and external customers of the IT Department. Instituted a process of internal technical support through HelpDesk. Ensured smooth operation of IT infrastructure, software and information systems. Organized operation and overall management of IT infrastructure and equipment : servers, data and telecommunications, computers, cash registers, scales, barcode scanners, printers and other equipment.

Developed and implemented new regulations and policies in the field of IT for the organization. Defined IT needs and budget for the company. Engaged in search of suppliers, organized tenders, concluded and tested performance of contracts. Conducted audit, analysis, design and optimization of IT infrastructure in the company. Identified and managed IT risks. Provided information security for the organization.


Key Projects:
  • Preparation and implementation of the company's IT budget
  • Introduction of internal technical support though the HelpDesk
  •  Organization of all hypermarkets connections through fiber-optic and the local VPN
  •  Introduction of VoIP service in the organization
  •  Migration of corporate mail system from Lotus Notes to MS Exchange
  •  Introduction of thin clients based on HP and VMware technology

Identity Manager / eDirectory  / Sentinel Engineer Novell
Provo, Utah

First responder for support issues for multiple Fortune 500 companies, State and Federal government agencies. 3,000 to 50,000 users world wide. Delivered mission critical support for Novell's largest "Premium" customers.


Tailored solutions to customer specific environments; shortened implementation time lines by serving as primary point of contact between client and Novell Consulting, Novell Sales and Engineering departments.

Resolved critical system issues for other key clients. Became trusted adviser to upper management at federal, state, and local governments as well as individual organizations, including multiple Fortune 100 companies.

Created various types of documentation, including Knowledge-Base entries, bug tracking, standards and procedures manuals, resulting in cleaner software releases and additional customer self help materials; which resulted in fewer general questions support calls, saved money and allowed technical support staff on all levels to focus on more complex issues.

Developed end-user and staff training materials and presented those materials, both in small group environments and large technical conference auditorium venue at BrainShare
.

Key Projects:
  •  Selected as Advantage Support Engineer for:
          - US Army - http://www.armymwr.com
          - US Environmental Protection Agency - http://www.epa.gov/
          - AIG - http://www.aig.com
          - Health First Medical Center - http://www.health-first.org/
          - State of Wisconsin - http://www.wi.gov
          - Maryland Department of Juvenile Services - http://www.djs.state.md.us
          - EduTech - http://www.edutech.org/
  • Troubleshooted Hight Severity IDM, eDirectory and Sentinel issues
  • Maintained a hight availability and optimal performance environment for premium customers
  • Assisted in making customers recommendations on key business issues, such as stuffing, training, project planning and standardization
IT Manager BYU
Provo, Utah

I managed a team of employees and provided computer support to the faculty and staff of the College of Fine Arts and Communications. The College included Department of Communications, Department of Dance, School of Music, Department of Theater and Media Arts, Departments of Visual Arts, Museum of Art and Advisement Center.

Scope: Main network use of 7 campus buildings. 53 practice rooms, 5 theaters with more than 450 music, theater and dance performances annually, 9 art galleries holding over 130 exhibitions annually, Fully equipped scenic, lighting, costume, sound and properties studios, 200 spaces for offices, media classrooms, and computer laboratories for art, design, advertising, public relations, newspaper, media and music.

Day to day support of over 3,000 undergraduate and 140 gradate students, 139 full-time faculty, 230 part-time faculty and 97 full-time administration and staff.

Key Projects:

  • Conducted Systems planning and Project Rollouts for College Departments
  • Managed GroupWise-Outlook migration projects 
  • Trained, hired and directed employees
  • Assisted in new products deployment
  • Implemented Linux HelpDesk Solution and Tracking system
  •  Designed and delivered successful technical training courses
  • Provided support and planning for critical requirements including Vendor Relations
Customer Service Specialist  BigPlanet
Provo, Utah

I provided client support and technical issue resolution via E-Mail, phone and other electronic medium and configuration of client’s equipment to connect to the Internet via modem/DSL Router. Also I had to configure software to connect to Internet application servers and provide training to clients in the use of system and applications as related to Internet.

Key Projects:
  • Assisted in Customer and Technical Support Service on the phone
  • Resolved issues with applications, database communications and networks
  • Participated in technical testing and troubleshooting of ISP issues
  • Automated business processing to expand business and increase customer base, resulting in increased profits
2001-2004
Product Manager Netwise
Salt Lake City, Utah

As a Product Manager in a start-up company I was responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also included ensuring that the product supports the company’s overall strategy and goals.

Key Projects:
  • Defined the product strategy and roadmap
  • Delivered Marketing Requirements Documents and Product requirements documents with prioritized
  • Features and corresponding justification
  • Worked with external third parties to assess partnerships and licensing opportunities
  • Run beta and pilot programs with early-stage products and samples
  • Was an expert with respect to the competition
  • Developed product strategies for Biometrics and Creative Case Software
  • Consulted business crypto procedures and standardization issues
  • Managed  Security and Finance business  software solutions
  • Participated in technical conference presentations
  • Led cross-functional team in designing and implementing new support infrastructure
  • Acted as a leader within the company
2000-2001
Technical Product Assistant  Symantec - PowerQuest
Orem, Utah

As a technical product assistant I had to drive rapid adoption of PowerQuest products into customers and  OEM partners. Drove key platform and product initiatives including PartitionMagic and DataGone. Co-Developed partner plans that documented, and lead partner and other resources to implement joint long-range strategies for mutual benefit.  Developed and executed on the technical components of account plans.

Key projects:
  • Managed DataGone product development with $500,000 revenue
  • Assisted in competitive marketing reviews
  • Developed and present business cases for a new product
  • Participated in technical testing of new competitive product
1999-1999
System Administrator     ITP Ltd.
Salt Lake City, Utah

The System Administrator was responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. I participated in technical research and development to enable continuing innovation within the infrastructure. I ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

I assisted project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities included the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

I was accountable for the following systems: Linux and Windows systems that support GIS infrastructure; Linux, Windows and Application systems that support Asset Management; Responsibilities on these systems including engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

Key projects:
  • Provided computer technical support for NT servers (30,000 users)
  • Acted as a technical contact for company clients
  • Trained and supervised two information specialists
  • Provided remote access connectivity/support
1997-1999
Network Assistant BYU-Print Services
Provo, Utah

As a key member of University Print Services, this position was responsible for all aspects of network administration including servers, desktop systems, communications hardware/software and office systems.

This position reported to the Director of Print Services and periodically worked with all development staff. Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support).

Supported server, network and desktop hardware, software and applications. Performed technology needs analysis. Rolled out hardware and software to ensure optimal deployment of resources. Planed, implemented, and supported the network and computing infrastructure plan. Managed small to medium sized projects according to agreed upon budgets and schedules. Assisted with technology planning through ongoing research.

Key projects:
  • Administered Novell/NT network (27,000 users)
  • Created and maintained Company web-site
  • Managed on-site personnel who support university students
  • Supported and Troubleshot 100 email accounts
1995-1996
Lead Trainer Here & Now
Minsk, Belarus
  • Developed and managed recruitment processes
  • Preparing consultants for successful working partnerships with company clients
  • Assessed participant feedback and continuing on-the-job knowledge retention
  • Coached sales and management teams to propel "hit" rates
  • Implemented and administered training records
1997-Present
Certified Interpreter              Translation Department of the Church of Jesus Christ of Later-Day Saints

Salt Lake City, Utah 

  • Interpreted simultaneously English into Russian for General Conferences
  • Addressed audiences of 5,000 people
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MBA, Marriott School
Brigham Young University (BYU), Provo, UT April 2001
Emphasis: Information Systems                                                   

BS, Belarusian State University, Minsk, Belarus June 1998
Majors: Psychology, English, Social Work                                               

                                                                                     
Associate Diploma, School of Education
Stockholm State University, Sweden October 1995                    
                                                   
Academic_Experience.gif (3071 bytes)
1993-1994
Student President 
Minsk, Belarus
  • Directed over 150 representatives to implement various strategies to help students
  • Worked collaboratively with all members of the University community to initiate a dynamic strategic plan for community services
  • Learned time-management, cultural tolerance, dedication to commitment
LANGUAGE ABILITIES:

• English         •  Russian       •  Belarusian             • Ukrainian             • Polish          • Czech ( learning )      


COMPUTER SKILLS:

SLES, SLED, openSUSE, NetWare, Unix, Windows, OS X, Identity Manager, Sentinel, Log Manager, Audit,  DSfW, Workload Management, PlateSpin, ZenWorks, Xen, SUSE Studio, GroupWise, BlackBerry Server, Remedy, Illuminate, Network Security, Oracle, MS SQL, MySQL, PostgreSQL, Jboss, PHP, Apache, Samba, SAP, TCP/IP, Systems Imaging, Security & Identity, VoIP, Data Recovery 


INDUSTRY CERTIFICATIONS:    

 

  Novell     


PRINCE2 Foundation Certificate - 2012

Information Technology Infrastructure Library ( ITIL) v3 Foundation Certificate - 2012

Novell Certified Engineer (NCE) - 2009

Novell Certified Administrator Enterprise Services (NCA) - 2009

Novell Certified Administrator (NCA) - 2008

Novell Certified Linux Desktop Administrator (NCLDA) - 2008

Dell Certified Specialist  (DELL) - 2003

Microsoft Certified System Engineer (MCSE) - 2001

Microsoft Certified Professional (MCP) - 2000


    
         

MY OPEN SOURCE PROJECTS :

MY VIDEO TRAINING PROJECT:

  • Video Demo how to backup and restore eDirectory on Linux 
  • Installation Video Guide for IDM 3.6.1  GroupWise Driver
  • Installation Video Guide for IDM 3.6 and FanOut Linux driver 3.64
  • Video Demo Guide installation instruction of UserApplication 3.6.1 on SLES 10 SP2 with mySQL
  • Video Demo Guide installation of UserApplication 3.6.1 on Windows 2003 with MSSQL 2005